This policy applies to the outreach SynPulse runs for its clients and to invited customers who use the SynPulse platform themselves. SynPulse is only for lawful, relevant business outreach to people who may be contacted. Clients are responsible for the information, offers and claims they give us and for having a lawful basis for their outreach; platform customers are also responsible for their audiences, messages and connected accounts. Everyone must follow provider rules and the applicable privacy, marketing, anti-spam, employment, and consumer laws.
Required conduct
Identify yourself and your business accurately, maintain a lawful basis for outreach, use honest subject lines and content, provide required unsubscribe methods, and promptly honor opt-outs and suppression lists.
Prohibited use
Do not send spam, phishing, malware, harassment, threats, deceptive or discriminatory content. Do not impersonate others; obtain or expose credentials; evade safety limits, consent, blocks, or rate limits; use unlawfully obtained data; scrape in violation of law or provider terms; or target children or sensitive personal circumstances.
People approve, not AI
A person approves every message before it is sent, whether our team or a platform customer runs the outreach. AI connected to SynPulse never sends to a prospect. Do not ask us, or instruct an AI client, to conceal identity, bypass approvals, fabricate evidence, or override provider safety rules. We decline to send any message we reasonably believe is unlawful, misleading or harmful.
Enforcement
SynPulse may limit, pause, or terminate activity while investigating suspected misuse and may preserve or disclose records where legally required. We consider context, severity, recurrence, and remediation.