Questions before you work with us and support requests from clients can both be sent through Chat with us. You do not need an account to start a chat. For anything about your engagement, your account lead is also always a message away. You can also email support@synpulse.app.
Signed-in clients are linked to their SynPulse account and workspace. Conversations started before sign-in are kept in the browser so replies remain visible when you return, and the conversation follows that browser if you later sign in.
Never send passwords, API keys, OAuth tokens, or complete customer message lists in chat or email.
Response targets
We aim to acknowledge security-critical service issues within one business day and ordinary support requests within two business days. These are response targets, not service-level guarantees.
Service status
If a provider is unavailable, SynPulse pauses affected outreach where practical and retries only within configured safety limits. Our team tells you about anything that affects your engagement, through your workspace and the contact email on it.
Security reports
Send suspected vulnerabilities privately to security@synpulse.app. Do not include real customer data in a proof of concept.