SynPulse uses the service categories below to process customer data only as needed to run its clients' outreach and the SynPulse platform. Optional services process data only when the related feature is used for a workspace.
| Service category | Purpose | Primary region |
|---|---|---|
| Telegram | Delivery of customer support notifications and administrator replies | Global infrastructure |
| Hosting services | Application hosting, database, cache, and encrypted backups | Regional infrastructure |
| Authentication services | Authentication, email verification, and connected-app authorization | Regional infrastructure |
| Payment services | Payments, invoicing, fraud prevention, and tax | Regional infrastructure |
| Transactional email services | Transactional service email | Regional infrastructure |
| Account connectivity services | Customer-authorized email and LinkedIn account connectivity | Regional infrastructure |
| AI model services | Account research, message drafting and meeting transcription | Global infrastructure |
| Contact data services | Finding and verifying business email addresses | Regional infrastructure |
| Network protection services | Bot protection and DNS-related services | Global infrastructure |
| Monitoring services | Error monitoring with request bodies and default PII disabled | Regional infrastructure |
Changes
We review service security and data terms before use. Material changes are posted here before they take effect when practical. Customers with a signed DPA may use the notice and objection process in that DPA.